Refund and Return Policy
At Spare Parts Shop Australia, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, here’s our policy on refunds and returns:
1. Customer Satisfaction Guarantee
We stand behind the quality of our products. If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of delivery to arrange a return or exchange.
2. Eligibility for Returns
To qualify for a return, items must be:
– Unused and in their original condition
– Returned in the original packaging
– Accompanied by proof of purchase
3. Non-Returnable Items
Please note that the following items are not eligible for return unless defective:
– Special order or custom-made parts
– Items that have been installed or used
– Limited-life consumables (e.g., filters, bulbs)
4. Return Process
To initiate a return:
– Contact us at info@sparepartaustralia.com.au with your order details and reason for return.
– We will provide instructions for returning your item.
– Items must be returned within 7 days of receiving your order.
– Please securely pack the item and include proof of purchase.
5. Refunds
Once we receive and inspect the returned item:
– If approved, a refund will be processed to your original payment method within 7 business days.
– Shipping costs are non-refundable unless the return is due to our error or a faulty product.
6. Exchanges
If you wish to exchange an item:
– Contact us as soon as possible.
– We will process the exchange once the original item is received and inspected.
7. Damaged or Defective Items
If your order arrives damaged or defective:
– Contact us immediately with photos of the damage or defect.
– We will arrange for a replacement, repair, or refund as appropriate.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
9. Changes to Policy
We reserve the right to update this Refund and Return Policy. Changes will be posted on our website with the effective date.
Contact Us
For questions or to initiate a return, please contact us at:
Email: info@sparepartaustralia.com.au
Thank you for shopping with Spare Parts Shop Australia. We appreciate your trust and aim to provide excellent service!